HOW TO ORDER


E-mail your order at info@stefaniaborrelli.ca
Phone to 613-857.8705

 

 

 

METHODS OF PAYMENT

Payment can be made by Credit card (with a minimum order of $60) either on line or by phone, Bank transfer, Cash or Cheque . Please, contact us for details

 

local pick-up

 

If you live in Ottawa and would like to continue picking up your orders at our private facility you may do so by emailing info@stefaniaborrelli.ca with your items, sizes and quantities.

Pick-up orders are on a pre-paid basis only. Customers will receive an e-mail confirmation of the date and time for pick-up.

Shipping Methods

Please allow 2-3 business days for your order.
Provided items are in stock, your order will be shipped as follows:
• orders placed from Monday to Wednesday will be shipped that week.
• orders placed from Thursday to Sunday will be shipped the following week.
We normally ship on Thursday or Friday via Canada Post Expedited service.
If you are in a hurry for your order, Express Shipping is available for an additional $5.00.

For orders outside Canada, please contact us at info@stefaniaborrelli.ca

 

POSTAGE AND HANDLING

Free Shipping in Canada on all orders over $100.00 plus tax.
$10 flat rate for shipping in Canada on orders below $100.00


Returns & policy

Notify us within 7 days of receipt of goods. If you are not satisfied, you may return unopened products within 7 days of purchase and upon receipt of return we will refund you the purchase price. Kindly, e-mail to info@stefaniaborrelli.ca your return request well within 7 days of your transaction date, as returns are unable to be made after this date has passed. You are responsible for return shipping fees.
Due to health regulations, any product that has been opened may not be returned.
Special orders (i.e. special sizes, custom order products, special mixed formulas) are not returnable under any circumstance.

DELIVERY TIME
Once your payment is cleared, it will be scheduled for processing and shipped in 3-5 business days. You will be notified if any delays occur.

PRIVACY POLICY
We are committed to protecting your privacy: we never share your personal information with third parties.

CANCELLATION POLICY:
Because we process the orders within 2-3 business days, we will not accept a cancellation unless you contact us within 24 hours after the confirmation e-mail is sent. To cancel your order by e-mail, please contact info@stefaniaborrelli.ca