TERMS AND CONDITIONS
We regularly review our policies before the start of each session to make sure they’re up to date and in line with our ethic and professional principles which have to be respected and accepted by all the students who wish to register a course or workshop. There are no exception made: the same policy is valid for all the students who decide to register to a Language Course.
For more information: stefaniaborrelli@hotmail.com
COURSE REGISTRATION
It’s the responsibility - and for the interest - of the student to read carefully the Terms and Conditions before registering a Language Course. Please, note that by submitting this registration form you agree to our Terms and Conditions. Previous registrants who decide to register to a new course and who choose not to submitting the form, automatically agree to our Policy.
Having many students - with an average of 15-18 classes per week - and not being a school with a constant administration service, it's very difficult to find the time to answer all the questions when you can find everything on the website. If you can't find what you're looking for on the website, I'll be happy to answer and help you as much as I can.
PAYMENT DEADLINE:
Payment deadline is generally 15 working days before the start of a language course (unless special considerations are granted) .
See HOW TO REGISTER
HEALTHY CLASSROOM
IN PERSON CLASS: Please, stay home when sick and have symptoms of flu, cold or cough, especially during Fall and Winter Season.
If a student comes to class with cold or flu symptoms - even mild - the lesson will be immediately suspended and not refunded. If the teacher is sick, she will cancel the class. You can make up one missed class - free of charge - in another group class, whenever available.
If a class is already fully booked or not available for a specific level in the same session, students can choose to receive a product from www.vitapuranaturale.com
THANK YOU FOR NOT WEARING SYNTHETIC FRAGRANCE
Please, do not wear synthetic fragrance in the classroom being a possible cause of allergies or other respiratory concerns. Products include: perfumes, cologne, talc, deodorants, scented lotions or shampoo with strong scent.
REGISTRATION : FIRST-COME, FIRST SERVED
All classes, courses and seminars must be booked in advance as well as paid in full. Early registration is recommended to ensure a place. Students are not considered registered until payment is received. Italian Language courses are in high demand therefore if your payment is not received in advance of the class start date, we reserve the right to postpone or cancel your registration.
Late registrations are accepted only in case there are still spots available in the class but we cannot guarantee the complete number of registrants before the course start . Therefore registration is accepted on a first-come, first-served basis, or we reserve the right to cancel a course ahead of time – about one week before the course start date – if a minimum of 3-4 registrants is not reached , to offer other courses levels.
CLASS ATTENDANCE
You should attend at least a minimum of 70 % of the classes (at least 7 classes of 10).. If for any reason you need to miss some classes you may want to take some private lessons to catch up with the other students since we need to follow and finish the program in due time.
ONE HOUR CLASS = 60 MINUTES
Since in person classes are held in a private home we kindly request students to arrive just two minutes before the start time.
Arriving in time is very appreciated. Italian tuition and correction of vocabulary or grammar mistakes are only offered during the Italian Class. Please, realize that teacher may have other class commitments after or before your class and needs to quickly arrange and organize her teaching material for the next lesson.
In a group course, if there are three people and during a class one student is absent, the lesson will last one hour
TEXTBOOKS
Textbooks purchased from Stefania Borrelli must be picked up at her office located in Nepean. Sorry, we do not ship books. If you are unable to pick up the book contact stefaniaborrelli@hotmail.com for information on alternate vendors.
FLEXIBLE TIMETABLE
Classes are cancelled in case of severe weather conditions (ex. snow storm, freezing rain) and will be postponed to another day during the week or the following week, whenever it’s possible. Students will be contacted via e-mail early in the morning or as soon as possible before the start of the class (please, always check your e-mails before coming to class).
If a student wants to register a group class but already knows he/she is going to miss one or two lessons, they can still register for the course and can attend - free of charge - in another group class of the same or similar level in the same or following session, whenever the course is available (see below). Private classes are always another options to make up missed classes.
If a class is already fully booked or not available for a specific level in the same session, students can choose to receive a product from www.vitapuranaturale.com
GROPU CLASSES : MAKE-UP CLASSES
Each group course last 5 or 10 week period. Absence for personal reasons, early departure and late arrivals, are no reasons for making up lessons or reimbursements. If you need a flexible timetable you may want to consider taking private classes. Being that group classes follow a curriculum and have a fixed start and end date, we aren’t able to provide students with make-up classes.
If you miss a lesson, please contact one of your students to find out what was done in class and about homework. Due to the large amount of work and the growing number of students, I cannot guarantee a timely response to your email regarding study material and homework for the next class.
If you miss one or two classes you can attend another group class of your level in the same session. Exceptionally, no more than two classes you are allowed to make up – at no charge – in another group class of the same or following session (whenever the course is available).
Always remember to write an e-mail to the teacher before attending the class and ask her if there are still seats available in that specific day and time.
INDIVIDUAL AND SEMI-INDIVIDUAL CLASS POLICY:
• If you need to cancel a class, you should notify the teacher 24-hours in advance. Exceptionally, one or two classes can be postponed at no charge if re-scheduled during another day during the same or the following week (if there is a spot available). If the day is already fully booked or not available for a specific level in the same session, students can choose to receive a product from www.vitapuranaturale.com
• If the class takes place on a Mondays, you should contact the teacher on the previous Friday before 5.00 pm.
Otherwise the class will be charged.
• If the class takes place after a holiday, notice must be given on the previous work day. Otherwise the class will be charged.
• The 5 hour package must be completed with about 1 month or no more that 6 weeks.
• If the student does not finish the course within the allotted time, fees will not be refunded.
STEFANIA BORRELLI RESERVES THE RIGHT TO MODIFY OR CANCEL ANY COURSE IF THE CONDITIONS IN THE CLASS - FOR ANY REASON - MAKE IT DIFFICULT, UNCOMFORTABLE OR INAPPROPRIATE TO CONTINUE THE TEACHING PROGRAM .
Lessons/classes will be terminated instantly and no refunds or credits will be issued if the teacher deems a situation to be improper due to circumstances or someone’s behavior.
Please note that unfortunately at this time, Stefania Borrelli’s facilities are not handicapped accessible.
POLICY ON COMMUNICATION TO STUDENTS
The teacher will communicate with students for official purposes ONLY VIA E-MAIL.
Official correspondence may include, but is not limited to, matters related to students' participation in their classes, cancellation/postponement of a class due to severe weather condition or due to illness, or any other unforeseen situation as well as for important notices for individual students (warnings, advising requests, etc.).
What’sApp or text messages can only be used for urgent short communications. Thank you!
It is for this reason that all students registered to a course program are strongly encouraged to check regularly / daily their e-mail , especially before each class - at least one hour before - in case the class is cancelled or will be offered on zoom
Please check often your spam or junk mail folder !